What are the principles?

Dignity and respect

  • My human rights are respected and promoted.
  • I am respected and treated with dignity as an individual.
  • I am treated fairly and do not experience discrimination.
  • My privacy is respected.

Compassion

  • I experience warm, compassionate and nurturing care and support.
  • My care is provided by people who understand and are sensitive to my needs and my wishes.

Be included

  • I receive the right information, at the right time and in a way that I can understand.
  • I am supported to make informed choices, so that I can control my care and support.
  • I am included in wider decisions about the way the service is provided, and my suggestions, feedback and concerns are considered.
  • I am supported to participate fully and actively in my community.

Responsive care and support

  • My health and social care needs are assessed and reviewed to ensure I receive the right support and care at the right time.
  • My care and support adapts when my needs, choices and decisions change.
  • I experience consistency in who provides my care and support and in how it is provided.
  • If I make a complaint it is acted on.

Wellbeing

  • I am asked about my lifestyle preferences and aspirations and I am supported to achieve these.
  • I am encouraged and helped to achieve my full potential.
  • I am supported to make informed choices, even if this means I might be taking personal risks.
  • I feel safe and I am protected from neglect, abuse or avoidable harm.